Exchange / Replacement Policy Silverman Safety Boots
Silverman Safety Boots aims to provide high-quality safety footwear and customer satisfaction. If you receive a product with a manufacturing defect or an issue covered under our exchange/replacement policy, you may request an exchange or replacement subject to the terms below.
Exchange & Replacement Conditions
- The Order Number must be provided when requesting an exchange or replacement.
- The product must be returned in its original packaging.
- Exchange or replacement requests must be made within 7 days of receiving the order.
- The product must be returned in its original condition, along with all original accessories, tags, and packaging.
- If the requested replacement product or size is not available in stock, Silverman Safety Boots may offer an alternative product, store credit, or another suitable resolution.
- Silverman Safety Boots reserves the right to inspect the returned product and approve or reject an exchange or replacement request based on the condition of the product and the circumstances of the request.
Items That Cannot Be Returned or Exchanged
The following items are not eligible for return or exchange:
- Products that are incomplete or have missing accessories, tags, packaging, or components.
- Products that have been worn, used, washed, or altered.
- Products that have been damaged due to improper use, negligence, or mishandling by the customer.
- Products with visible signs of wear, dirt, stains, scratches, or other damage caused after delivery.
- Products that have been customized or modified according to a customer's specific requirements.
- Products purchased during discounted or clearance sales, unless the product is received with a verified manufacturing defect.
- Products that are returned after the applicable 7-day exchange period.
- Products that were not purchased directly from Silverman Safety Boots.
Procedure for Return & Exchange
To request an exchange or replacement, customers must contact the Silverman Safety Boots customer support team and provide:
- Order number
- Customer name
- Contact information
- Reason for exchange/replacement
- Clear photographs or videos of the product, where applicable
Our customer support team will review the request and provide further instructions regarding the return process.
Once the request is approved, the customer may be required to return the product to the address provided by Silverman Safety Boots.
Return Shipping Charges
- If the product is being returned because of a verified manufacturing defect, incorrect product, incorrect size sent by Silverman Safety Boots, or an error on our part, Silverman Safety Boots will cover the applicable return/exchange shipping costs.
- If the customer requests an exchange due to personal preference, incorrect size selection, or any other reason not caused by Silverman Safety Boots, the applicable return and reshipping charges may be the customer's responsibility.
- Customers should not send products back without first contacting our customer support team and receiving return instructions.
Product Inspection
All returned products may be inspected by our team before an exchange or replacement is approved.
If the returned product does not meet the conditions mentioned in this policy, Silverman Safety Boots may reject the exchange or replacement request.
Replacement Availability
If the same product, size, or variant is unavailable at the time of exchange, Silverman Safety Boots may provide an alternative solution, such as:
- An alternative size or variant
- A replacement product of similar value
- Store credit
- Another mutually agreed resolution
Important Note
Silverman Safety Boots does not accept returns or exchanges for products purchased from unauthorized sellers, third-party retailers, or sources other than Silverman Safety Boots.
Please inspect your order as soon as you receive it and contact us promptly if you notice any issue with the product.